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Delivery & Returns
Delivery Information
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All orders are delivered free of charge, regardless of price or size
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Orders are sent via Royal Mail Special Delivery, though in some cases this may change to accomodate some of our larger items. We will keep you informed of any changes or delays to your order.
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Sarah Beth endeavours to complete each delivery on the same/next day where possible, but advises customers to telephone on 01702 603842 before placing an order if they would like a guaranteed delivery date.
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Currently Sarah Beth Jewellers delivers to UK addresses only.
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Sarah Beth Jewellers will not deliver to post office (PO) boxes or shipping addresses
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Please keep the invoice attached as your proof of purchase
Returns
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Sarah Beth Jewellers operates a free returns policy, up to 10 days after you have received your item(s). To take advantage of this simply return your unwanted item(s) within 10 days of signing for the delivery. Please include a cover note in your parcel with your order number and surname, and we will refund your purchase cost in full, as well as your postage costs in returning it to us. Please send any returns via Royal Mail Special Delivery. Goods must arrive in an unworn, resaleable, state and include the packaging, warranties and instruction booklets that arrived with your purchase.
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Returns must be posted to:
Sarah Beth Jewellers
Unit 14, The Royals
High Street
Southend on Sea
Essex
SS1 1DQ
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Please allow up to 3 working days for any refund to clear in your account
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In the unlikely event that an item arrives damaged, faulty, missing parts/instructions or is not the correct model, please contact us and we will be happy to exchange/refund as necessary as well as any postage costs that you may incur. Please use Royal Mail Special Delivery for any returns.
Cancellation of orders
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You may cancel any order prior to shipping at no charge to yourself. If payment has already been taken we will refund this provided the item(s) have not already been despatched. To cancel your order please phone us on 01702 603842 or by email at sbjewellers@btconnect.com or click here.
